2019 Rankings Based on Nearly 133,000 Customer Survey Responses
Today, Newsweek named StubHub to its inaugural 2019 list of America’s Best Companies for Customer Service. Leading the ticketing services category at number one, StubHub joins an esteemed list of customer-first companies.
Newsweek’s inaugural list is based on an independent survey of a vast sample of more than 20,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years. Customers completed nearly 133,000 evaluations on whether they would recommend brands to friends or family and assessed brands in the following areas: quality of communications, technical competence, range of services, customer focus and accessibility. The survey results provided information about brick and mortar, as well as online retailers and service providers, from 141 categories, spanning a broad spectrum of customer experiences.
“This award is testament to the knowledge, training, professionalism and deep desire to put the fan first in all we do,” said Daron Fowlks, Senior Director of Global Customer Experience at StubHub. “We challenge our employees every day to go ‘plus two,’ meaning two steps beyond what’s asked of them to ensure our customers have a good experience. Most importantly, I want to express our gratitude to the millions of fans who allow us to be a part of their live events experience and keep coming back to StubHub.”
Founded in 2000 and acquired by eBay in 2007, StubHub’s mission is to bring the joy of live events to fans globally. As the world’s largest ticket marketplace spanning 48 countries, StubHub enables fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. It is with this commitment to the fan that StubHub operates every facet of the company, with customer service leading the way. With its Center of Excellence for Customer Service based in Draper, Utah, the company is known for its 24/7/365 customer service and Fan ProtectTM Guarantee, backing every single transaction 100 percent or customers receive money back or a replacement ticket of equal or better value.