StubHub has been actively monitoring the evolving situation related to the novel coronavirus (COVID-19). Our policies are designed to accommodate the needs of our buyers and sellers, and we’ll continue to review them as the situation progresses.
Our policy is to provide a full refund with fees if an event is canceled. In addition, given the current environment, if an event is canceled, customers can opt to receive a StubHub coupon valued at 120% of the original purchase. This coupon can be applied toward a future event of their choosing.
More details and FAQs are available on our dedicated help page.
A list of impacted events can be found here.