StubHub Opens Flagship Store in NYC

New Midtown location provides end-to-end event going experience for buyers and sellers

StubHub, the world’s largest ticket marketplace, today announced the opening of its flagship retail store location in New York City. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them, through technology and world-class customer service that simplifies buying, selling, and accessing incredible live experiences.

StubHub’s new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. These features are designed to create a better end-to-end customer experience for live event goers and strengthen StubHub’s commitment to connecting fans with inspiring event experiences across the globe.

“We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events,” said Glenn Feinberg, Head of Flagship Operations at StubHub. “With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event going experience in the greatest city in the world.”

StubHub uses technology to enhance and improve people’s live experiences, and the new flagship store serves as an extension of its award winning customer service. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love.

StubHub’s New York City flagship was designed by Gensler and is now open every day, Monday – Sunday, from 9am to 9pm. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Come join us to plan your next live event experience!

NHL Playoff Pressure – Not Just For The Players

The following is a post written by Dr. David Greenberg of St. Joseph’s Health Centre in Toronto. Dr. Greenberg is providing tips for fans on how to deal with stress while watching their team during the NHL Stanley Cup playoffs as part of StubHub’s #FansWithHeart campaign. You can follow @StubHubCA on twitter for a chance to win a StubHub branded heart rate monitor. 

This year’s NHL playoffs have been a little out of the ordinary for Canadian hockey fans. After 2016, when no Canadian teams managed to qualify for the post-season, this is the first year since 2004 when as many as five Canadian teams made the playoffs. However, while this could (and should) be seen as a source of celebration for the hometown fans, it also provides for a great deal of stress while watching the games, and ultimately disappointment for the fans of all but the one team that takes home Lord Stanley’s Cup.

As we move through the second round, three Canadian teams have already been eliminated, and research commissioned by StubHub confirms that the effects on Canadian hockey fans may have been greater than one might imagine. Thirty-three per cent of Canadians surveyed said that they found just watching the Playoffs stressful, almost as stressful as paying their mortgage for teams in a game seven, and 25% suffered from “Post Elimination Blues”. So, since you’re not going to want to miss a minute of playoff action, how can you help to manage the stress associated with watching and/or deal with the premature end of your team’s season?

Here are a few tips that will keep you healthy and help you to cope:

Exercise is Key

It’s a fact that exercise, in addition to all the other benefits it confers (i.e. burning off the wings and beer), is among the best strategies for managing stress. If you’ve already got a well-established routine try your best to stick with it. If you’ve been thinking about starting, now’s a perfect time. Current recommendations are 150 minutes of moderate exercise a week, that would be walking at a pace that would be as if you were trying to catch a bus.  Go for a walk in-between periods or before/after the game with a fellow fan and you can vent and get your fitness in at the same time. 

Sleep is Important

It’s not a huge problem in the first couple of rounds for fans of local teams, and even overtime games that start at 7pm end at a reasonable hour. However, what if you are an Oilers fan who lives in Toronto? Games that don’t even start until after 10pm local time can really take their toll. The problem for most people is that they have a “Hard Start” to their day, that is a time they have to get up to go to work, regardless of what time they get to sleep. Be aware of it when planning the day after a game, and perhaps try to catch up on some sleep on the off nights.

Watch Your Alcohol Intake

I’d be more than happy to have a beer with you watching a game so this isn’t about me being an anchor. However, between 15-20% of the people surveyed said they drink more during the playoffs. Remember that Canadian Safe Drinking Guidelines recommend no more than three drinks for men or two drinks for women in any one sitting. It will also impact your sleep, not to mention the next morning, and for those of you that worry about this, it’s a lot of calories when you can’t burn them off. A good strategy to pace yourself and prevent feeling lousy in the morning is to drink a pint glass of ice water between drinks. It will fill you up, and keep you well hydrated.

I recognize how hard some of these things are to do, and I’m not naïve enough to think that thousands of Canadian hockey fans are going to start adopting a healthier lifestyle in the middle of the playoffs. But please give it some thought, and, anything you can do to adopt any parts of these changes will help. In the meantime, be thankful for the opportunity to watch your team and, win or lose, enjoy every minute of the best hockey of the year.

Yours in Good Health,

Dr. Dave

About Dr. David Greenberg:

Dr. David Greenberg recently became the Medical Spokesperson for thebutterflycares.org an international organization which raises funds and awareness for brain injuries both physical (Concussion) and non-physical (PTSD) He is also the Chairman of the Board for the Dr. David Greenberg Hive Charitable Foundation. The Foundation distributes needed funds and works with other like-minded charities helping those affected by Brain Trauma.

Want to track your stress during the Stanley Cup Playoffs? Follow @StubHubCA on Twitter for a chance to receive a StubHub-branded heart rate monitor.  

Not for the Faint of Heart: Stanley Cup Playoffs Take a Toll on the Health of Canadians, StubHub Poll Finds

StubHub provides heart rate monitors to fans during round two of Stanley Cup Playoffs

Toronto, ON; April 28, 2017 – It’s not easy being a hockey fan during the playoffs. A recent MARU/Matchbox survey completed by StubHub, the world’s largest ticket marketplace, revealed that 33 per cent of Canadians find watching the Stanley Cup Playoffs stressful. However, the potential impact to fans health doesn’t end with the final goal, as one in four Canadians revealed they feel depressed when their team is eliminated from the postseason. In Toronto, the number of fans experiencing the post-elimination blues registered at 31 per cent.

To help keep postseason stress in check, StubHub is giving away a limited number of heart rate monitors via social media to StubHub users in Ottawa and Edmonton as part of its #FansWithHeart campaign so they can keep their health in check as their hometown teams compete for playoff glory.

Other highlights from the survey include:

Just one more drink, please. 1 in 5 Ottawa residents (21%) consume more alcohol than normal as their team competes in the playoffs. 1 in 7 Edmonton residents do the same. 1 in 8 Canadians (12%) lose sleep during the playoffs, especially those living in Toronto (19%).

When hockey feels like making a mortgage payment. Game 7 of the Stanley Cup Finals is nearly as stressful for Canadians as paying their mortgage. 1 in 2 Canadians (50%) indicate they would feel stressed with their team competing in Game 7 of the Stanley Cup Finals. 56% of Canadians feel stressed paying their mortgage.

Hold that thought, I need to check the score. 3 in 10 Canadians (31%) check score updates regularly during work or school hours, when their team is playing. 1 in 5 (21%) Ottawa residents have cancelled plans with family/friends to watch their team in the Stanley Cup Playoffs.

“The survey reminds us just how much Canadians love hockey and live experiences,” says Cameron Papp, Communications Manager for StubHub Canada. “The impact of the Stanley Cup Playoffs on Canadians’ health is real, and we want to ensure fans are equipped to deal with the potential stress the playoffs bring.”

StubHub has teamed up with a number of Canadian doctors, including Dr. David Greenberg in Toronto, to provide fans with tips to relieve playoff induced stress.

“First and foremost, hockey fans need to try to accept that there are events you can’t control,” said Dr. David Greenberg, St. Joseph’s Health Centre in Toronto. “However, stress can be managed by eating well, getting enough sleep, and engaging in regular exercise.”

Other tips include:

  • If you feel overwhelmed, take a break from the game and go for a walk to cool down.
  • Try to maintain a positive attitude, no matter what the score of the game is.
  • Take deep breaths and visualize your team scoring the winning goal.

 

 

A DEEPER DIVE

METHODOLOGY

An online omnibus survey was conducted between April 19th and April 21st, 2017. StubHub commissioned a survey through MARU/Matchbox among 3,021 Canadians aged 18+. Results were broken out by region, gender, age, income, and education in order to make demographic comparisons. The estimated margin of error for the total sample is +/- 1.8%. The estimated margin of error for the sample in each of the cities with teams competing in the playoffs are as follows: Montreal (+/- 4.7%), Toronto (+/- 4.8%), Edmonton (+/- 9.0%), Calgary (+/- 9.7%), and Ottawa (+/- 9.7%).

MORE FINDINGS

 

  • 1 in 7 Canadians (14%) have cancelled plans with family/friends to watch their team in the Stanley Cup Playoffs.
    • 21% of Ottawa residents have cancelled plans with family/friends to watch their team in the Stanley Cup Playoffs.
    • 17% of Toronto residents have cancelled plans with family/friends to watch their team in the Stanley Cup Playoffs.
    • 15% of Edmonton residents have cancelled plans with family/friends to watch their team in the Stanley Cup Playoffs.
    • 15% of Calgary residents have cancelled plans with family/friends to watch their team in the Stanley Cup Playoffs.
    • 14% of Montreal residents have cancelled plans with family/friends to watch their team in the Stanley Cup Playoffs.

 

  • 1 in 7 Canadians (14%) drink alcohol more often than normal when their team is in the Stanley Cup Playoffs.
    • 21% of Ottawa residents drink alcohol more often than normal when their team is in the Stanley Cup Playoffs.
    • 16% of Montreal residents drink alcohol more often than normal when their team is in the Stanley Cup Playoffs.
    • 16% of Toronto residents drink alcohol more often than normal when their team is in the Stanley Cup Playoffs.
    • 14% of Edmonton residents drink alcohol more often than normal when their team is in the Stanley Cup Playoffs.
    • 12% of Calgary residents drink alcohol more often than normal when their team is in the Stanley Cup Playoffs.

 

  • 1 in 2 Canadians (50%) say their team competing in Game 7 of the Stanley Cup Finals would be stressful
    • More Toronto residents would feel stressed with their team competing in Game 7 of the Stanley Cup Finals (59%), than Montreal residents (50%).
    • 54% of Ottawa residents would feel stressed with their team competing in Game 7 of the Stanley Cup Finals.
    • 53% of Calgary residents would feel stressed with their team competing in Game 7 of the Stanley Cup Finals.
    • 52% of Edmonton residents would feel stressed with their team competing in Game 7 of the Stanley Cup Finals.

 

  • 1 in 3 Canadians (33%) say watching their team in the Stanley Cup Playoffs is stressful.
    • 37% of Ottawa residents say watching their team in the Stanley Cup Playoffs is stressful.
    • 37% of Edmonton residents say watching their team in the Stanley Cup Playoffs is stressful.

Salut Bonjour: StubHub Launches French-language Capability

Cliquez ici ou faites défiler vers le bas pour lire en français.

The world’s largest ticket marketplace now available in both of Canada’s official languages

Today StubHub, the world’s largest ticket marketplace, launched French language capability for desktop, mobile app and mobile web to better serve Quebec and the rest of French speaking fans across Canada. With the launch of French language capability, StubHub continues its goal of providing a truly localized product on its safe and transparent marketplace for fans from coast-to-coast.

When fans visit StubHub.com, they will now have the option to choose whether to browse and shop in English or in French Canadian. Fans will also have access to the bi-lingual capability of StubHub’s award winning customer service. These features will a provide a world class user experience for fans looking to buy and sell tickets, safely and securely, to their favourite teams, artists and shows across the globe.

“We know that Quebecers love live events; in fact, Montreal is currently our third largest market in Canada and it has the potential to be even higher, with hundreds of events available in 2016 alone,” said Jeff Poirier, General Manager, StubHub Canada. “By launching a bilingual capability we’re thrilled to provide the user experience that French Canadians want and deserve to have. At StubHub, we’re focused on creating a truly Canadian product for consumers across the nation, as we continue to invest in 2017 to make that happen.”

The launch of French language capability comes at a great time, as several marquee events are set to take place in Quebec over the remainder of the year, including a playoff appearance by the Montreal Canadiens, a new and hopeful MLS season with the Montreal Impact, concerts by Coldplay, Ed Sheeran and Bruno Mars, and tons of festivals like Osheaga and Just-For-Laughs. Below are the top selling events taking place between now and the end of 2017:

Top 10 Concerts in Quebec by sales on StubHub (Apr. 5 – Dec 31, 2017)

  1. Coldplay
  2. Ed Sheeran
  3. Bruno Mars
  4. Lady Gaga
  5. The Weeknd
  6. Red Hot Chili Peppers
  7. Guns N Roses
  8. Roger Waters
  9. Tool
  10. Shawn Mendes


Top 10 Sports Events in Quebec by sales on StubHub (Apr. 5 – Dec 31, 2017)

  1. Tampa Bay Lightning at Montreal Canadiens
  2. Canadian Grand Prix
  3. Rogers Cup
  4. Atlanta United FC at Montreal Impact
  5. Harlem Globetrotters
  6. World Gymnastics Championship
  7. New York Red Bulls at Montreal Impact
  8. Toronto FC at Montreal Impact
  9. Columbus Crew at Montreal Impact
  10. Monster Spectacular

StubHub lance la version française de sa plateforme

La plus grande plateforme d’achat et de vente de billets au monde est maintenant offerte dans les deux langues officielles du Canada

StubHub, la plus grande plateforme d’achat et de vente de billets au monde, a lancé aujourd’hui la version française de son site Web, de son application et de son site mobile pour mieux servir le Québec et les francophones des autres provinces du Canada. Grâce à ce lancement, StubHub poursuit sa mission visant à proposer un produit résolument local aux amateurs de divertissement d’un océan à l’autre à même sa place de marché sûre et transparente.

Les visiteurs du StubHub.com pourront dorénavant naviguer et magasiner en français ou en anglais. Ils auront également accès au service à la clientèle primé de StubHub dans la langue de leur choix. Ces fonctionnalités leur procureront une expérience utilisateur inégalée quand viendra le temps d’acheter et de vendre des billets en toute sécurité pour assister à des concerts, à des manifestations sportives ou à des spectacles partout dans le monde.

« Nous savons que les Québécois raffolent des événements en direct. Actuellement, Montréal est notre troisième marché en importance au Canada et pourrait se développer encore plus, comme en témoignent les centaines d’événements offerts en 2016 seulement, a déclaré Jeff Poirier, directeur général de StubHub Canada. Nous sommes ravis d’offrir l’expérience utilisateur que les francophones désirent et méritent en lançant notre plateforme bilingue. StubHub a à cœur de créer un produit typiquement canadien à l’intention des consommateurs de partout au pays et continue d’investir dans ce but en 2017. »

Le lancement de la plateforme en français arrive à point nommé, puisque plusieurs événements de renom sont prévus au Québec cette année. Parmi ceux-ci, mentionnons la participation des Canadiens de Montréal aux séries éliminatoires, une nouvelle saison prometteuse pour l’Impact de Montréal, les concerts de Coldplay, d’Ed Sheeran et de Bruno Mars, ainsi que des tonnes de festivals comme Osheaga et Juste pour rire. Voici les événements qui ont généré les meilleures ventes de billets pour la période du 5 avril au 31 décembre 2017 :

Dix concerts au Québec ayant généré le plus de ventes sur StubHub (période du 5 avril au 31 décembre 2017)

  1. Coldplay
  2. Ed Sheeran
  3. Bruno Mars
  4. Lady Gaga
  5. The Weeknd
  6. Red Hot Chili Peppers
  7. Guns N Roses
  8. Roger Waters
  9. Tool
  10. Shawn Mendes

Dix manifestations sportives au Québec ayant généré le plus de ventes sur StubHub (période du 5 avril au 31 décembre 2017)

  1. Match à domicile des Canadiens de Montréal contre le Lightning de Tampa Bay
  2. Grand Prix automobile du Canada
  3. Coupe Rogers
  4. Match à domicile de l’Impact de Montréal contre l’Atlanta United FC
  5. Harlem Globetrotters
  6. Championnat du monde de gymnastique
  7. Match à domicile de l’Impact de Montréal contre les Red Bulls de New York
  8. Match à domicile de l’Impact de Montréal contre le Toronto FC
  9. Match à domicile de l’Impact de Montréal contre le Crew Soccer Club de Colombus
  10. Monster Spectacular

Toronto Blue Jays™ Reach Agreement with StubHub to Become the Club’s Official Ticket Resale Marketplace

The Toronto Blue Jays and StubHub today announced an agreement that designates StubHub as the official fan-to-fan marketplace of the club. Under the one-year agreement, StubHub will offer Blue Jays fans a fully integrated ticketing solution that will enable all Blue Jays Season Ticket Members, Game Pack holders and single-game ticket buyers to re-sell, purchase and electronically transmit tickets conveniently, safely and securely on the StubHub platform.

“We want to provide a safe and convenient platform for Blue Jays fans to experience watching their favourite team live in-stadium.  This partnership does just that,” said Justin Hay, Vice President, Ticket Sales & Operations, Toronto Blue Jays.  “StubHub’s secure and user-friendly digital platform will allow our fans to buy or sell tickets on the secondary ticket market using full integration into our ticketing system.”

“This is a huge step forward expanding our MLB club partnerships by teaming up with Canada’s Team, the Toronto Blue Jays,” said StubHub General Manager, Canada, Jeff Poirier. “With this partnership and integration, Blue Jays fans will enjoy our trusted marketplace backed by our industry leading Fan Protect™ Guarantee as well as a ticket experience rooted in ease and innovation that offers a superior mobile ticketing platform.”

In addition to the ticketing integration, StubHub’s industry-leading technology also provides tools for customers, including pricing guidance for sellers, best value recommendation and panoramic 360-degree virtual view-from-seats for buyers. All Blue Jays tickets will be available on mobile, for both iOS and Android devices, or as print-at-home tickets. Customers can post hard stock tickets for sale; upon being sold, those tickets will be converted to mobile format, and fans will use their smartphones for entry into the stadium.

Through its partnership with the Toronto Blue Jays, StubHub will receive marketing and sponsorship benefits, including stadium signage, hospitality assets and integration with Blue Jays Season Ticket Member accounts on mlb.com/bluejays, allowing Season Ticket Members to post their Blue Jays tickets for sale on StubHub with ease.

StubHub Becomes Official Ticket Partner at TD Place

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Partnership Makes StubHub Official Ticket Marketplace of the Ottawa REDBLACKS (CFL), Fury FC (USL), 67’s (OHL), TD Place concerts and events.

The Ottawa Sports and Entertainment Group (OSEG) and StubHub, the world’s largest ticket marketplace, today announced a multi-year partnership making StubHub the Official Ticket Marketplace for OSEG sports teams and events at the arena and stadium at TD Place. The partnership includes ticketing integration to benefit fans as well as marketing and sponsorship rights.

“We’re thrilled to be able to offer fans and TD Place event goers the opportunity to access the world’s most trusted secondary ticket marketplace,” said John Mathers, VP Ticket Sales and Marketing.  “Customer service is at the heart of this partnership and StubHub has the technology and vision to enhance our fans’ ticketing experience, today and in the future.”

Through StubHub’s strategic partnership integration with industry leader Spectra Ticketing & Fan Engagement, OSEG team season ticket holders will access StubHub as their official secondary ticket marketplace. The service is a fully-integrated platform that allows season and single-game ticket holders for the Ottawa REDBLACKS, Ottawa 67s, and Ottawa Fury FC to resell tickets with confidence and ease. It also provides buyers a safe and secure shopping experience, with instant tickets upon purchase via mobile delivery or print-at-home.

“StubHub is proud to partner with OSEG and our first CFL club for the opportunity to showcase to fans in Ottawa our commitment to customer service and our passion for live events,” said Jeff Poirier, General Manager of StubHub Canada. “We look forward to working with OSEG to provide fans with an exceptional and trusted experience, ensuring we make it easy to buy and sell tickets on-the-go.”

The deal provides the technology and tools for a truly seamless and secure ticketing experience for Ottawa sports and entertainment fans, making it easier than ever to support their team or experience their favourite artist at TD Place or TD Place Arena.

The industry-leading technology, paired with StubHub’s wealth of data, will also provide fans with the clearest pricing guidance and the most accurate recommendations to get the very best value. Every transaction is also backed by StubHub’s 100% money-back Fan Protect Guarantee and access to exceptional 24/7 customer service.

StubHub Poll Shows the Ridiculous Lengths Canadians will go to Experience Toronto Raptor’s Home Opener

Consumers willing to give up alcohol for a month for tickets and attend game with hip-host artist and Drake nemesis Meek Mill

A recent Angus Reid Forum Panel survey completed by StubHub, the world’s largest ticket marketplace, revealed the extreme – and often surprising – lengths some Canadians will go to experience tonight’s Toronto Raptors home opener, among other things. Asked to select one of four notorious figures to accompany them to the big game, hip-hop artist Meek Mill and “the guy who threw the beer can” polled at 33% and 30%, respectively, among Canadians. Roughned Odor, the Texas Ranger best known for punching Blue Jay Jose Bautista, was by the far least likely, at 14%, to be accompanying a fan to the game tonight. Donald Trump came in at 23%, but with little help from women, only 15% of whom would take the Donald to the game.

As part of the survey, 40% of respondents said they would give up alcohol for a month to score tickets to tomorrow’s game.

Other highlights from the survey include:

Put away that selfie-stick. 78% of Canadians said they would be able to resist putting a selfie on social media if they had courtside tickets.

Yes, I’d like fries with that. Only 13% of Canadians would give up carbs for a month for a pair of Raptors home opener tickets.

Feel free to paint your face to show your team spirit. 64% of Canadians say it’s perfectly acceptable to paint your face at a sporting event no matter what your age.

Looking for an excuse to get out of work the day following the home opener? Given the choice, 66% of Canadians would call in sick the next day with an undisclosed upper body injury. Far fewer would call in with turf toe (14%), injury resulting from a fireworks incident (11%), or an injury resulting from cleaning their drone (9%).

A DEEPER DIVE

SAMPLE SIZE, DEMOGRAPHICS + MARKETS

StubHub’s survey was compiled in partnership with Angus Reid in July 2016. 1,511 individuals were surveyed from across Canada.

METHODOLOGY

An online (omnibus) survey was conducted through the Angus Reid Forum Panel, (facilitated by MARU/Vision Critical Research & Consulting). The omnibus was conducted on Friday, October 21st, 2016. To enable cross-tabulation and analysis amongst age, gender, and geography, 1,511 Canadians were surveyed through this effort. The estimated margin of error for the results is +/- 2.52%.

MORE FINDINGS 

  • If given the opportunity to sit courtside for the Raptors’ home opener, with the tradeoff being sitting with either Meek Mill, the guy who threw the beer can, Donald Trump, or Roughned Odor, 23% of Canadians aged 18 and older would choose to take Donald Trump.
    • 32% of men would choose to take Donald Trump, compared to 15% of women.
    • 33% of Canadians aged 18 and older would choose to take Meek Mill.
    • 30% of Canadians aged 18 an older would choose to take the guy who threw the beer at the Blue Jays game.
    • 14% of Canadians aged 18 and older would choose to take Roughned Odor.
  • 22% of Canadians aged 18 and older said they would not be able to resist putting a selfie on Instagram or Facebook if they were given tickets to sit courtside for the Raptors’ home opener.
    • 78% of Canadians aged 18 and older said they would be able to resist putting a selfie on social media.
    • 32% of 18-34 year-olds said they would not be to resist posting a selfie from their courtside seats, compared to 23% of 35-54 year-olds and 13% of Canadians aged 55 and older.
  • 14% of Canadians aged 18 and older would give up sex for a month in order to get a pair of tickets to the Raptors’ home opener.
    • 18% of women would give up sex for a month, compared to 10% of men who would do the same.
    • 39% of Canadians aged 18 and older would give up alcohol for a month.
      • 44% of women would give up alcohol, compared to 34% of men who would do the same.
      • 47% of 18-34 year-olds would give up alcohol, compared to 36% of those aged 35 and older.
    • 34% of Canadians aged 18 and older would give up social media for a month.
      • 44% of men would give up social media for a month, compared to 25% of women who would do the same.
    • 13% of Canadians aged 18 and older would give up carbs for a month.
  • The majority (64%) of Canadians aged 18 and older say it’s perfectly acceptable to paint your face at a sporting event at any age. 70% of women say it’s perfectly acceptable at any age, compared to 58% of men who say the same thing. 
  • The morning after the Raptors’ home opener, 66% of Canadians aged 18 and older would likely call in sick with an undisclosed upper body injury.
    • 14% said they would likely call in sick with turf toe.
    • 11% said they would likely call in sick because of a fireworks incident.
    • 9% said they would likely call in sick because they cut themselves cleaning their drones.