StubHub Introduces New Social Tools To Make Planning, Organizing and Attending Events More Engaging

New Facebook and iMessage Integrations, as well as a Facebook Messenger Chatbot, Help Fans Better Connect Over Live Experiences

 

SAN FRANCISCOAPRIL 11, 2017StubHub, the world’s largest ticket marketplace, today announced the launch of its new social suite of tools, which helps fans seamlessly discover, share and plan live event experiences with friends. StubHub’s new integration with Facebook, its new iMessage app, and a new Facebook Messenger chatbot will bring people closer together around the live events they love.

 

Available with the latest update of the StubHub app, the new social tools enable users to connect with their Facebook friends within the StubHub app to see which events they are planning on attending, as well as which artists, teams and venues are of interest to them. This integration builds on StubHub’s Facebook login functionality that was introduced last year as the foundation to build a more socially connected experience on StubHub.

“Live events are inherently social experiences, and our new social suite of tools helps StubHub customers better connect with their friends to plan and attend their favorite live events,” said Mats Nilsson, head of product, UX and PMO at StubHub. “As live events continue to increase in popularity for the value they contribute to creating incredible memories, StubHub is innovating our experience to make it easier, more fun and more social to live life LIVE.”

 

In addition, StubHub launched the StubHub app within iMessage, which allows users to easily browse events and quickly share multiple ticket options with friends through iMessage. With iMessage, the “planner” can select up to five sets of ticket options and send to their friends to compare and vote. The “recipients” receive an iMessage that opens the StubHub app, and lets them view and vote on their favorite seating option. Once recipients cast their votes, the results are automatically sent back to the planner within iMessage, and any member of the group can move forward to purchase the tickets through StubHub — all without leaving the iMessage app.

 

Also announced today, StubHub has developed and launched its second chatbot as a new way to connect with customers and help them discover the best live events. Built on key learnings from its Skype chatbot, StubHub’s new Facebook Messenger chatbot serves as a personal event concierge, asking questions and recommending local and upcoming events based on the information that a user supplies. StubHub’s Facebook Messenger experience caters to on-the-go consumers, swiftly providing relevant, highly personalized options, streamlining event discovery and checkout, and making it easier to plan a night out.

 

About StubHub

At StubHub, our mission is simple: help fans find fun. We connect fans with their favorite teams, shows and artists and introduce them to the ones they’ll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards™. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub is an eBay company (NASDAQ: EBAY).  For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub.

StubHub Named An International Ticketing Partner For Rock in Rio 2017

São Paulo, April 5, 2017 – StubHub, the world’s largest ticket marketplace, today announced that it will be an authorized international ticketing partner for the 18th edition of Rock in Rio. The lineup for Rock in Rio includes major acts such as Lady Gaga, Bon Jovi, Maroon 5, Justin Timberlake, Guns N’ Roses, The Who, Red Hot Chili Peppers, and several others, and will take place in Barra Olympic Park, Rio de Janeiro, on Sept. 15-17 and 21 -24.

“StubHub connects people to inspiring experiences, and as the international ticketing partner for Rock in Rio, we will offer international fans an innovative, easy-to-use, secure platform to purchase their tickets to one the world’s most dynamic music festivals,” said Ricardo Noryo, StubHub Director of Partnerships in Latin America. “Since the 2013 edition of Rock in Rio, Rio de Janeiro, we have seen international ticket sales to events in Brazil more than double, and we may be looking forward to the most global edition of Rock in Rio to-date.”

As an international ticketing partner, StubHub will leverage its global marketplace to give music and festival fans in countries outside of Brazil easy, secure access to a great selection of ticket inventory for Rock in Rio. Tickets go on sale on StubHub.com and StubHub’s international sites this Thursday, April 6, and consumers outside of Brazil can use StubHub to purchase Rock in Rio tickets in their own language and currency.

“At Rock in Rio, we strive for a lineup composed of the biggest music acts worldwide and each year we are seeing a growing number of international attendees at the event,” said Roberta Medina, Rock in Rio executive vice-president. “Therefore, we chose StubHub as we want fans anywhere in the world to have the best possible experience buying their tickets for the event.”

StubHub’s 2016 acquisition of Ticketbis allowed it to expand its presence to 48 countries around the world and surface domestic and international events to consumers. The partnership with Rock in Rio follows similar, recently announced agreements with Major League Baseball’s Los Angeles Angels and Toronto Blue Jays, Mexico’s Tijuana Xolos football club, the Singapore Rugby 7’s and Brazil Rugby National Team.

Salut Bonjour: StubHub Launches French-language Capability

Cliquez ici ou faites défiler vers le bas pour lire en français.

The world’s largest ticket marketplace now available in both of Canada’s official languages

Today StubHub, the world’s largest ticket marketplace, launched French language capability for desktop, mobile app and mobile web to better serve Quebec and the rest of French speaking fans across Canada. With the launch of French language capability, StubHub continues its goal of providing a truly localized product on its safe and transparent marketplace for fans from coast-to-coast.

When fans visit StubHub.com, they will now have the option to choose whether to browse and shop in English or in French Canadian. Fans will also have access to the bi-lingual capability of StubHub’s award winning customer service. These features will a provide a world class user experience for fans looking to buy and sell tickets, safely and securely, to their favourite teams, artists and shows across the globe.

“We know that Quebecers love live events; in fact, Montreal is currently our third largest market in Canada and it has the potential to be even higher, with hundreds of events available in 2016 alone,” said Jeff Poirier, General Manager, StubHub Canada. “By launching a bilingual capability we’re thrilled to provide the user experience that French Canadians want and deserve to have. At StubHub, we’re focused on creating a truly Canadian product for consumers across the nation, as we continue to invest in 2017 to make that happen.”

The launch of French language capability comes at a great time, as several marquee events are set to take place in Quebec over the remainder of the year, including a playoff appearance by the Montreal Canadiens, a new and hopeful MLS season with the Montreal Impact, concerts by Coldplay, Ed Sheeran and Bruno Mars, and tons of festivals like Osheaga and Just-For-Laughs. Below are the top selling events taking place between now and the end of 2017:

Top 10 Concerts in Quebec by sales on StubHub (Apr. 5 – Dec 31, 2017)

  1. Coldplay
  2. Ed Sheeran
  3. Bruno Mars
  4. Lady Gaga
  5. The Weeknd
  6. Red Hot Chili Peppers
  7. Guns N Roses
  8. Roger Waters
  9. Tool
  10. Shawn Mendes


Top 10 Sports Events in Quebec by sales on StubHub (Apr. 5 – Dec 31, 2017)

  1. Tampa Bay Lightning at Montreal Canadiens
  2. Canadian Grand Prix
  3. Rogers Cup
  4. Atlanta United FC at Montreal Impact
  5. Harlem Globetrotters
  6. World Gymnastics Championship
  7. New York Red Bulls at Montreal Impact
  8. Toronto FC at Montreal Impact
  9. Columbus Crew at Montreal Impact
  10. Monster Spectacular

StubHub lance la version française de sa plateforme

La plus grande plateforme d’achat et de vente de billets au monde est maintenant offerte dans les deux langues officielles du Canada

StubHub, la plus grande plateforme d’achat et de vente de billets au monde, a lancé aujourd’hui la version française de son site Web, de son application et de son site mobile pour mieux servir le Québec et les francophones des autres provinces du Canada. Grâce à ce lancement, StubHub poursuit sa mission visant à proposer un produit résolument local aux amateurs de divertissement d’un océan à l’autre à même sa place de marché sûre et transparente.

Les visiteurs du StubHub.com pourront dorénavant naviguer et magasiner en français ou en anglais. Ils auront également accès au service à la clientèle primé de StubHub dans la langue de leur choix. Ces fonctionnalités leur procureront une expérience utilisateur inégalée quand viendra le temps d’acheter et de vendre des billets en toute sécurité pour assister à des concerts, à des manifestations sportives ou à des spectacles partout dans le monde.

« Nous savons que les Québécois raffolent des événements en direct. Actuellement, Montréal est notre troisième marché en importance au Canada et pourrait se développer encore plus, comme en témoignent les centaines d’événements offerts en 2016 seulement, a déclaré Jeff Poirier, directeur général de StubHub Canada. Nous sommes ravis d’offrir l’expérience utilisateur que les francophones désirent et méritent en lançant notre plateforme bilingue. StubHub a à cœur de créer un produit typiquement canadien à l’intention des consommateurs de partout au pays et continue d’investir dans ce but en 2017. »

Le lancement de la plateforme en français arrive à point nommé, puisque plusieurs événements de renom sont prévus au Québec cette année. Parmi ceux-ci, mentionnons la participation des Canadiens de Montréal aux séries éliminatoires, une nouvelle saison prometteuse pour l’Impact de Montréal, les concerts de Coldplay, d’Ed Sheeran et de Bruno Mars, ainsi que des tonnes de festivals comme Osheaga et Juste pour rire. Voici les événements qui ont généré les meilleures ventes de billets pour la période du 5 avril au 31 décembre 2017 :

Dix concerts au Québec ayant généré le plus de ventes sur StubHub (période du 5 avril au 31 décembre 2017)

  1. Coldplay
  2. Ed Sheeran
  3. Bruno Mars
  4. Lady Gaga
  5. The Weeknd
  6. Red Hot Chili Peppers
  7. Guns N Roses
  8. Roger Waters
  9. Tool
  10. Shawn Mendes

Dix manifestations sportives au Québec ayant généré le plus de ventes sur StubHub (période du 5 avril au 31 décembre 2017)

  1. Match à domicile des Canadiens de Montréal contre le Lightning de Tampa Bay
  2. Grand Prix automobile du Canada
  3. Coupe Rogers
  4. Match à domicile de l’Impact de Montréal contre l’Atlanta United FC
  5. Harlem Globetrotters
  6. Championnat du monde de gymnastique
  7. Match à domicile de l’Impact de Montréal contre les Red Bulls de New York
  8. Match à domicile de l’Impact de Montréal contre le Toronto FC
  9. Match à domicile de l’Impact de Montréal contre le Crew Soccer Club de Colombus
  10. Monster Spectacular

Toronto Blue Jays™ Reach Agreement with StubHub to Become the Club’s Official Ticket Resale Marketplace

The Toronto Blue Jays and StubHub today announced an agreement that designates StubHub as the official fan-to-fan marketplace of the club. Under the one-year agreement, StubHub will offer Blue Jays fans a fully integrated ticketing solution that will enable all Blue Jays Season Ticket Members, Game Pack holders and single-game ticket buyers to re-sell, purchase and electronically transmit tickets conveniently, safely and securely on the StubHub platform.

“We want to provide a safe and convenient platform for Blue Jays fans to experience watching their favourite team live in-stadium.  This partnership does just that,” said Justin Hay, Vice President, Ticket Sales & Operations, Toronto Blue Jays.  “StubHub’s secure and user-friendly digital platform will allow our fans to buy or sell tickets on the secondary ticket market using full integration into our ticketing system.”

“This is a huge step forward expanding our MLB club partnerships by teaming up with Canada’s Team, the Toronto Blue Jays,” said StubHub General Manager, Canada, Jeff Poirier. “With this partnership and integration, Blue Jays fans will enjoy our trusted marketplace backed by our industry leading Fan Protect™ Guarantee as well as a ticket experience rooted in ease and innovation that offers a superior mobile ticketing platform.”

In addition to the ticketing integration, StubHub’s industry-leading technology also provides tools for customers, including pricing guidance for sellers, best value recommendation and panoramic 360-degree virtual view-from-seats for buyers. All Blue Jays tickets will be available on mobile, for both iOS and Android devices, or as print-at-home tickets. Customers can post hard stock tickets for sale; upon being sold, those tickets will be converted to mobile format, and fans will use their smartphones for entry into the stadium.

Through its partnership with the Toronto Blue Jays, StubHub will receive marketing and sponsorship benefits, including stadium signage, hospitality assets and integration with Blue Jays Season Ticket Member accounts on mlb.com/bluejays, allowing Season Ticket Members to post their Blue Jays tickets for sale on StubHub with ease.

StubHub Named Official Event Ticketing Partner of Bleacher Report

StubHub, the world’s largest ticket marketplace, and Bleacher Report, the social voice of sports, today announced a multi-year, cross-platform content partnership with StubHub serving as the official event ticketing partner of Bleacher Report in the U.S.

StubHub will be integrated into Bleacher Report’s website and popular Team Stream mobile app,  connecting Bleacher Report’s passionate millennial fan base to StubHub’s global inventory of live events. This will provide fans who are already consuming Bleacher Report’s award-winning sports content with direct links to tickets on StubHub to easily find and buy tickets for upcoming events.

“StubHub selected Bleacher Report as our new sports-focused content partner because of their highly engaged, socially savvy, and participatory audience,” said StubHub Head Global Media and Distribution David Pierotti. “Bleacher Report connects with the next generation of sports authorities in a way that complements StubHub’s position as the leading platform for people who embrace the connection only offered by live experiences.”

Rich Calacci, Chief Revenue Officer of Bleacher Report, added: “Bleacher Report is a millennial brand that celebrates sports culture and seeks to make sports fun and entertaining. StubHub, a company whose mission is to connect people to inspiring event experiences, is a perfect partner in that regard, and will make it easier for our engaged online and mobile audiences to experience the sports events that matter to them.”

The partnership is effective immediately, and the integration with StubHub has initially rolled out to various pages within the Bleacher Report property on desktop and mobile. StubHub link integration on the B/R app is expected to launch shortly.

The Bleacher Report-StubHub partnership is a natural fit for two brands that put fans at the center of the experience and are driving innovation within mobile and social to meet the demand of younger audiences. Bleacher Report consistently ranks as one of the top publishers on social media in terms of engagement and Bleacher Report’s Team Stream mobile app is the fastest-growing app among all sports apps. StubHub apps for Android and iOS, including Apple Watch and Apple TV, are powerful ways for consumers to explore upcoming live events and purchase anytime, anywhere.

STUBHUB ANNOUNCES LINEUP FOR ‘STUBHUB LIVE: SOUND STAGE @ SXSW’ – Three Days and Evenings of Performances by More Than Two Dozen Acts

  • Headliners Include Sleigh Bells, Banks, D.R.A.M
  • March 15-17 at Banger’s on Rainey Street, as Part of COLLiDE on Rainey
  • Days Open to All SXSW Attendees and Badge Holders Who RSVP at com/stubhub2017

San Francisco (March 1, 2017)StubHub, the world’s largest ticket marketplace, announces the 2017 lineup for its third annual three-day showcase of daytime and evening performances at the South by Southwest (SXSW) music festival on March 15-17.  Hosted at Banger’s Sausage House & Beer Garden, the dynamic lineup of emerging and established talent includes Sleigh Bells, Hamilton Leithauser, Wild Belle, BANKS, Electric Guest, D.R.A.M., Talib Kweli and Benjamin Booker.

This year’s lineup represents a wide range of genres with rock, pop, hip-hop, electro-pop and indie, with artists from a dozen countries. Performances will begin at 2 p.m. each day and continue through the evening, allowing attendees to enjoy more than two dozen acts in an intimate venue, along with Banger’s famous homemade sausages, 100+ beers on tap and a relaxed outdoor setting.

“StubHub’s core mission is to connect people through inspiring live experiences around the world and StubHub Live: The Sound Stage at SXSW allows us the opportunity to do that with a rich lineup of talented acts,” said Justin Finn, Head of Event Marketing for StubHub. “With StubHub now operating in more than 47 countries, the culturally eclectic lineup is fitting to our more global footprint with acts from the US, Spain, Australia, Norway and the UK.”

Festival attendees must RSVP for daytime sessions in advance at culturecollide.com/stubhub2017. Evening performances will be open to SXSW badge holders on a first-come, first-serve basis.

2017 StubHub SXSW Schedule:
Location: Banger’s Sausage House & Beer Garden – 79 & 81 Rainey Street, Austin, TX 78701

WEDNESDAY – MARCH 15
Daytime
2 p.m. Sundara Karma
3 p.m. Alex Lahey
4 p.m. Dams Of The West
5 p.m. The Shelters
6 p.m. Mondo Cozmo
Evening Showcase
9 p.m. Betty Who
10 p.m. Wild Belle
11 p.m. Hamilton Leithauser
12 a.m. Sleigh Bells

THURSDAY – MARCH 16
Daytime
2 p.m. Dude York
3 p.m. Matt Maeson
4 p.m. Gutxi Bibang
5 p.m. NE-HI
6 p.m. Pell
Evening Showcase
9 p.m.   Bleached
10 p.m. Sofi Tukker
11 p.m. Electric Guest
12 a.m BANKS

FRIDAY – MARCH 17
Daytime
2 p.m. FOXTRAX
3 p.m. MULLALLY
4 p.m. Sigrid
5 p.m. Duckwrth
6 p.m. Cherry Glazerr
Evening Showcase
9 p.m.   Tkay Maidza
10 p.m. Benjamin Booker
11 p.m. Talib Kweli
12 a.m. D.R.A.M.

About StubHub
At StubHub, our mission is simple: help fans find fun. We connect fans with their favorite teams, shows and artists and introduce them to the ones they’ll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards™. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, AEG, AXS and Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience.  StubHub is an eBay company (NASDAQ: EBAY).  For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook, Instagram, YouTube.com/StubHub and on Snapchat.

Media Contact:
Jessica Erskine | StubHub | jerskine@StubHub.com

Ticketbis Rebranded to StubHub

Rebrand marks next phase of integration between the companies

 

FEB. 1, 2017 – SAN FRANCISCO – StubHub (an eBay company) announced today that it has rebranded Ticketbis, the Spain-based ticket marketplace it acquired in 2016, to StubHub. This milestone, effective today, represents the latest step in the integration process between the two companies.

 

“StubHub is making solid progress in our goal to integrate Ticketbis into our platform, and to give consumers access to the world’s largest catalog of live events,” said Scott Cutler, president of StubHub. “This phase marks a significant step in introducing Ticketbis customers to the StubHub brand, and extending to them access to the performers, artists and athletes they love, no matter where they live, or where they want to travel.”

 

StubHub is the world’s largest online ticket marketplace, and sells 1.3 tickets per second, across more than 300,000 live events. With this phase of the StubHub-Ticketbis integration, consumers who use StubHub will benefit from websites in their local language and currency, as well as the safety and security offered by the StubHub FanProtect guarantee, which ensures that consumers can buy and sell confidently, knowing that StubHub guarantees their transaction and will make things right in the rare event that something goes wrong.

 

In future phases, StubHub expects to fully integrate the Ticketbis platform and catalog of events onto the StubHub platform, and to launch a global app to surface live events around the world, wherever StubHub is available.