StubHub Introduces New Social Tools To Make Planning, Organizing and Attending Events More Engaging

New Facebook and iMessage Integrations, as well as a Facebook Messenger Chatbot, Help Fans Better Connect Over Live Experiences

 

SAN FRANCISCOAPRIL 11, 2017StubHub, the world’s largest ticket marketplace, today announced the launch of its new social suite of tools, which helps fans seamlessly discover, share and plan live event experiences with friends. StubHub’s new integration with Facebook, its new iMessage app, and a new Facebook Messenger chatbot will bring people closer together around the live events they love.

 

Available with the latest update of the StubHub app, the new social tools enable users to connect with their Facebook friends within the StubHub app to see which events they are planning on attending, as well as which artists, teams and venues are of interest to them. This integration builds on StubHub’s Facebook login functionality that was introduced last year as the foundation to build a more socially connected experience on StubHub.

“Live events are inherently social experiences, and our new social suite of tools helps StubHub customers better connect with their friends to plan and attend their favorite live events,” said Mats Nilsson, head of product, UX and PMO at StubHub. “As live events continue to increase in popularity for the value they contribute to creating incredible memories, StubHub is innovating our experience to make it easier, more fun and more social to live life LIVE.”

 

In addition, StubHub launched the StubHub app within iMessage, which allows users to easily browse events and quickly share multiple ticket options with friends through iMessage. With iMessage, the “planner” can select up to five sets of ticket options and send to their friends to compare and vote. The “recipients” receive an iMessage that opens the StubHub app, and lets them view and vote on their favorite seating option. Once recipients cast their votes, the results are automatically sent back to the planner within iMessage, and any member of the group can move forward to purchase the tickets through StubHub — all without leaving the iMessage app.

 

Also announced today, StubHub has developed and launched its second chatbot as a new way to connect with customers and help them discover the best live events. Built on key learnings from its Skype chatbot, StubHub’s new Facebook Messenger chatbot serves as a personal event concierge, asking questions and recommending local and upcoming events based on the information that a user supplies. StubHub’s Facebook Messenger experience caters to on-the-go consumers, swiftly providing relevant, highly personalized options, streamlining event discovery and checkout, and making it easier to plan a night out.

 

About StubHub

At StubHub, our mission is simple: help fans find fun. We connect fans with their favorite teams, shows and artists and introduce them to the ones they’ll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards™. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub is an eBay company (NASDAQ: EBAY).  For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub.

StubHub Launches First Ticketing App for Apple TV

App encourages people to get off the couch and discover their ticket out

OCT. 3, 2016 – SAN FRANCISCO – With mobile becoming an integral part of the event experience, StubHub today announced the first ticketing app for Apple TV. Designed to be purposefully different from its core mobile app experiences, the new StubHub app for Apple TV is less transactional and more emotional – and encourages people to browse and discover events nearby or in a city aross the U.S.

Specially designed for 4th gen Apple TV, the new StubHub app builds on the theory that the best screen is life-size. It takes advantage of a large-format TV screen to showcase event imagery and an energetic, highly visual design aesthetic within StubHub’s new, dynamic brand look and feel.

In creating this design aesthetic, StubHub’s designers and engineers had to consider new use cases for Apple TV and design for the person who isn’t sure what they want to do, or who needs extra motivation to get out of the house. The design was tested and iterated through several rounds of user feedback, in which StubHub designers added the side-scroll interface for browsing within a seating section of a specific event, and included high-resolution seat maps on the listing cards so consumers could get a clear idea of the view from the section in which they were considering tickets.

“We know that most people will be interacting with our app from their couch, as they’re looking for something to do, so we kept the StubHub app for Apple TV focused on browsability and discovery, to better motivate people to get up and get out,” said Marcus Shelksohn, director of mobile product. “The StubHub design team wanted to create a more custom interface to reflect the emotional nature of event discovery – and the result is an engaging look and feel that maximizes event imagery and seat maps, and is highly intuitive to navigate.”

As consumers rely even more on their mobile devices to research, access and share their live experiences, StubHub’s goal is to be everywhere their customers are, across multiple screens via multiple devices. For example, StubHub and third-party data shows:

  • Over the next few years, mobile will account for more than 50% of digital tickets purchased1.
  • Fifty-two percent of concert-goers use their mobile devices to look up details about shows2.

The new StubHub app for Apple TV expands on StubHub’s goal to connect consumers to inspiring experiences, and for event-goers to be able to access their favorite events, artists and performers on nearly any screen.

 

1,2StubHub: The Year in Live Events, 2015

 

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StubHub Expands Apple Pay to the Web 

StubHub today announced that it will be among the first to bring Apple Pay on the web to customers this fall so they can make easy, secure and private payments in Safari on iPhone, iPad and Mac with a single touch.

 

“StubHub connects fans to inspiring events and experiences, and it’s important that our transaction process is simple and seamless, so customers can focus on the artists, athletes and performers they want to see,” said Mats Nilsson, senior director of product and technology for StubHub. “By expanding Apple Pay beyond our iOS app to our desktop and mobile Web platform, we’re giving customers a convenient, secure way to complete their ticket transactions and get excited for what’s really important – the event.”

 

Apple Pay has been a payment option on StubHub’s iOS app since January 2015, and is popular with StubHub customers. StubHub data shows that Apple Pay users transact more frequently and spend more in total than users of other payment methods in the StubHub iOS app.

 

StubHub plans to add Apple Pay to its Safari checkout flows for iPhone, iPad and Mac users when it is available this fall. The checkout flow will be quick and easy, and customers will be able to check out without the interruption of creating a StubHub account.

 

Security and privacy is at the core of Apple Pay. When you use a credit or debit card with Apple Pay, the actual card numbers are not stored on the device, nor on Apple servers. Instead, a unique Device Account Number is assigned, encrypted and securely stored in the Secure Element on your device. Each transaction is authorized with a one-time unique dynamic security code.

 

Apple Pay is easy to set up and users will continue to receive all of the rewards and benefits offered by credit and debit cards. 

 

For more information on Apple Pay, visit: http://www.apple.com/apple-pay/

 

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StubHub Moves Toward End-to-End Platform with New Uber Integration

Integration allows fans to arrange transportation after ticket purchase, making it easier than ever before to discover and attend events.

San Francisco (July 29, 2015) – StubHub, the world’s largest ticket marketplace, today announced a new app integration with Uber, the nation’s leading on-demand ride-hailing service.

After completing a ticket purchase on StubHub, fans will now be able to set a reminder to arrange transportation through Uber when the event is imminent. Users who purchase tickets within two hours of the event will be able to order an Uber directly from the order confirmation page. In both cases, StubHub will automatically share the venue location with Uber.

“At StubHub, we are obsessed with thinking of new ways to create a frictionless event experience. Going to a game or concert involves so much more than just purchasing a ticket — there are a number logistics around the event that fans need to make decisions about,” said Parag Vaish, Head of Mobile. “Our integration with Uber takes one of the most frustrating parts of event-going — transportation — and makes the process infinitely easier. This integration marks another step towards StubHub’s vision to become an end-to-end live entertainment service, moving users from discovery to purchasing to planning.”

The Uber integration will be available within the StubHub iOS and Android apps in the United States, Canada, and the United Kingdom. Additionally, first-time Uber users will receive a voucher for $20 off their ride. Fans who purchase tickets at one of StubHub’s Last-Minute Service locations will also receive a promotional code to redeem their discount.

About StubHub

StubHub is the world’s largest ticket marketplace, enabling fans the choice to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events on desktop, tablet or mobile, as well as the ability to discover local live music through its iOS app StubHub Music. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation through numerous industry firsts, including the introduction of the industry’s first ticketing application, first interactive seat mapping tool and the first live entertainment Fan Rewards program. The market leader, StubHub is partners with major organizations and brands, including more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Paciolan. Throughout North America and Europe, StubHub provides the total end-to-end event going experience that is the way ticket buying should be.

StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit StubHub.com, Twitter.com/StubHub, Facebook.com/StubHub, or YouTube.com/StubHub.

StubHub Unveils New Personalization, Content & Discovery Features

5.5-inch (iPhone 6+) - Screenshot 1StubHub, the world’s largest ticket marketplace, today unveiled its updated iOS and Android mobile and tablet apps, featuring new personalization tools and content partnerships to enhance the live-event discovery process for fans. Collectively, these features, combined with a new UI, represent a major move toward StubHub becoming an end-to-end experience for fans who want to plan their free time.

Today’s announcement also underscores the ticket marketplace’s commitment toward becoming a mobile-first experience. New mobile app features, which will be live in the U.S., Canada and the U.K., include:

  • A robust personalization algorithm that will recommend customized activities based on your favorites, your location and/or your iTunes library (for iOS). As part of this, users will receive push notifications when their favorite bands/teams are in town or recommendations for similar likes. For iOS, the personalization features also take into account the Apple Watch, to surface notifications based on geofencing.
  • Incorporating ESPN content – scores, team stats and stories – about overall team performance. Also, an improved integration with Yelp allows individuals to see nearby restaurants and read reviews. And lastly, the new apps will feature Foursquare so that users can read user-generated content and reviews for venues.
  • Improved mobile ticketing, making it easier for you to scan a barcode and gain access to the event, either via your phone or your Apple Watch. Android users meanwhile will have the ability to pay via PayPal/Braintree. iOS users already have capability to pay via Apple Pay.
  • Dramatically enhanced UX with more seamless search, navigation tools and overall design

“In today’s on-demand environment, consumers don’t want to spend a lot of time researching what they’re going to do this weekend. Instead, they expect to receive timely and personalized information without having to search for it, and the new StubHub mobile experience provides just that,” said Parag Vaish, StubHub’s Head of Mobile. “Through our new content partnerships and personalization features, fans will not only be in the know when their favorite teams, bands or shows are in town, they’ll also be able to discover new recommendations based on their preferences.”

The enhanced iOS and Android app are coming on the heels of StubHub’s Apple Watch app announcement. Last fall, meanwhile, StubHub hired its first Editor-In-Chief to allow for expanded content offerings as a way to keep fans more engaged within its platform and help them better determine what games and shows they’d like to attend. The integration with ESPN is a reflection of that, with more to come in the future.

The enhanced iOS and Android app are coming on the heels of StubHub’s Apple Watch app announcement. Last fall, meanwhile, StubHub hired its first Editor-In-Chief to allow for expanded content offerings as a way to keep fans more engaged within its platform and help them better determine what games and shows they’d like to attend. The integration with ESPN is a reflection of that, with more to come in the future.

To download the latest app, visit the App Store or Google Play.
Contact Shela Heath / 212.564.3665

StubHub Watch OS App Combines Real-Time Discovery, Mobile Ticketing to Provide a New User Experience

SAN FRANCISCO, CA – (April 24, 2015)StubHub, the world’s largest ticket marketplace, today announced the release of its Apple Watch application that will give users the ability to discover nearby events and gain access to their purchased events with just the flick of a wrist. Embracing the best of the new Watch OS experience, the StubHub app was designed with two key factors in mind — real-time discovery and mobile ticketing.

Through StubHub’s “Nearby Events” feature, fans can easily discover which events are happening within a certain radius and then buy tickets using their iPhone. Filtered by proximity as well as time, users will be able to see the top 10 events occurring during the next three days and set reminders to purchase before showtime. The Watch also offers directions through Apple Maps for both purchased and researched events. Additionally, to create an even more personalized discovery experience, users can also flag their favorite venues on their phones to set up a geofence around the area and receive immediate notifications on their Watch about upcoming events as they pass by.

Once a ticket has been purchased, the app utilizes Apple Watch’s new “Glance” feature, providing the fan with a live countdown until their next event to further drive excitement. And, when the user actually arrives to the venue, the StubHub app provides a more seamless entry where available with the mobile ticket’s barcode or QR code being available via the Watch app.

“When conceptualizing our Apple Watch app, we strived to design a refined version of StubHub that would create a more convenient process for fans who love to attend sports events and concerts,” said Parag Vaish, Head of Mobile at StubHub. “The StubHub Watch OS app will not only create a new mobile ticketing experience for fans who have purchased tickets through our marketplace, but will now also help fans to more easily discover and plan their future entertainment options.”

The StubHub Watch OS app is available for download on the Apple Watch April 24 at http://www.stubhub.com/watch.

ABOUT STUBHUB:

StubHub is the world’s largest ticket marketplace, enabling fans the choice to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events on desktop, tablet or mobile, as well as the ability to discover local live music through its iOS app StubHub Music. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation through numerous industry firsts, including the introduction of the industry’s first ticketing application, first interactive seat mapping tool and the first live entertainment Fan Rewards program. The market leader, StubHub is partners with major organizations and brands, including more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Paciolan. Throughout North America and Europe, StubHub provides the total end-to-end event going experience that is the way ticket buying should be. StubHub is an eBay company (NASDAQ: EBAY).

For more information on StubHub, visit StubHub.com, Twitter.com/StubHub,Facebook.com/StubHub, or YouTube.com/StubHub.